Terms of Service

1. Overview

Trackori is a timing engine for relationships that tells you what matters before it’s obvious — who to reach out to, and when.

By using Trackori at https://www.trackori.com or through our app, you agree to these Terms of Service (“Terms”). If you don’t agree, please don’t use Trackori.

2. Accounts

• You’re responsible for your account and everything done through it.
• You must provide accurate and current information when you sign up.
• Keep your password confidential. Tell us immediately if you suspect unauthorised access.
• We may suspend or terminate accounts we believe are being misused.

3. Subscription & billing

• Monthly subscription — £9 / month, billed recurring.
• Yearly subscription — £90 / year, billed recurring.
• Free trial — 14 days from account creation. Full access during the trial.
• Auto-renewal — subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
• Payments — processed securely by Stripe. We don’t store your card details.
• Refunds — subscription fees are non-refundable except where refunds are required by law (including UK consumer rights).
• Cancellation — you can cancel anytime from the Billing page. Your access continues until the end of the current billing period.

4. Trial terms

• New users get 14 days of full access. No card is required to start the trial.
• After 14 days, your account becomes read-only until you upgrade to a paid plan. You can still view your data, but you can’t add new contacts, notes, or use other premium actions.
• Upgrading at any time during or after the trial restores full access.

5. Acceptable use

You agree not to:

• misuse the Service, interfere with its operation, or attempt to bypass access controls;
• scrape, reverse engineer, decompile, or attempt to extract source code;
• use Trackori to harass, defame, or harm other users or third parties;
• use Trackori in a way that violates applicable laws (including data protection, export, and anti-spam laws);
• resell, sub-license, or impersonate Trackori.

6. Your data

• You retain ownership of the data you put into Trackori (contacts, notes, voice recordings, and related content).
• You grant Trackori a worldwide, non-exclusive, royalty-free licence to process your data solely to operate, secure, improve, and provide the Service to you.
• You confirm you have the right to upload and process any personal data you add (e.g. contact information about third parties), and will do so in compliance with applicable law.

How we handle data is described in our Privacy Policy.

7. AI features and insights

Trackori provides AI-powered relationship intelligence — suggestions, reminders, and signals generated from the data you provide.

• AI outputs are informational only.
• We make no guarantee about the accuracy, completeness, or timeliness of AI-generated insights.
• You remain solely responsible for any decision or action you take based on an AI-generated suggestion.

8. No professional advice

Trackori does not provide legal, financial, medical, tax, or other professional advice. Always consult a qualified professional before making decisions with real-world consequences.

9. Availability

Trackori is provided on an “as is” and “as available” basis. We don’t promise any specific level of uptime or that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the fullest extent permitted by law, Trackori’s total aggregate liability to you for any claim arising out of or relating to the Service is limited to:

• the total amount you paid to Trackori in the 12 months before the claim arose; or
• £0 if you are only on the free trial.

Trackori is not liable for any indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost opportunities, lost relationships, or data loss.

Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud).

11. Termination

• You can stop using Trackori or delete your account at any time.
• We may suspend or terminate your account if we reasonably believe you’ve breached these Terms or misused the Service.
• Sections that by their nature should survive termination (including Limitation of Liability, Your Data, and Governing Law) will survive.

12. Assignment & transfer

Trackori may transfer or assign this agreement, and any related rights and obligations, at any time without your consent, including in connection with:

• an acquisition;
• a merger;
• a sale of assets or change of control of Trackori.

You may not transfer or assign your rights under these Terms without our written consent.

13. Change of control

If Trackori is sold, merged, or otherwise undergoes a change of control, your account and data may transfer to the new owner on substantially the same terms as this agreement. You’ll be notified at your registered email of any material change to how your data is handled.

14. Governing law

These Terms are governed by the laws of England and Wales. You and Trackori agree to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection law gives you rights to bring a claim in your country of residence.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be flagged in-app or by email. Continued use of Trackori after a change means you accept the updated Terms.

16. Contact

Questions about these Terms? Email hello@trackori.com.