Frequently asked.
Straight answered.

Trackori Trades is a customer relationship management (CRM) system built specifically for UK trades businesses. It keeps every customer, quote, callback, site visit, voice note, photo and repeat job in one place — so builders, electricians, plumbers, roofers, HVAC engineers and contractors never lose another job to a missed follow-up.

Yes — but a purpose-built one. It's a customer relationship management system built specifically for trades. Not an enterprise sales pipeline. Not a job scheduling platform. Not accounting. Just customer memory, AI follow-ups, quote chasing and repeat work reminders — the layer that turns one-off jobs into repeat customers.

Trades businesses lose money in three places: quotes that never got followed up, callbacks that got forgotten, and repeat customers who slipped away because nobody remembered them. Trackori Trades solves all three by giving every customer a persistent, shared timeline and an AI that tells you who to chase today and why.

Because most CRM software is built for enterprise sales floors — quotas, pipelines, forecasts, activity reports. Trades businesses don't work like that. Trades live on site, run on repeat customers, and win by remembering. Trackori Trades was built to fit the way trades actually work: mobile-first, voice-native, network-aware and relentless about follow-up.

Other trades software runs the job — quotes, scheduling, invoicing, timesheets, dispatch. Trackori Trades runs the customer — follow-ups, callbacks, repeat work, referrals, voice notes, shared customer memory. Most trades businesses need both. Trackori sits alongside your existing tool, not against it.

Yes. Built in the UK for UK trades businesses. GBP pricing (£19 Solo, £49 Trackori Network). UK-based support. UK data hosting. GDPR compliant. Winner — Business Awards UK 2026.

17 industries: builders, electricians, plumbers, roofers, joiners, carpenters, construction firms, HVAC engineers, groundworkers, landscapers, facilities management, property maintenance, mechanical contractors, renewable energy installers, civil engineering firms, painting contractors and drainage contractors.

Yes. The £19/month Trades Solo plan is designed for single-person trades businesses. Everything you need to remember customers, chase quotes and rebook repeat work — without paying for team features you don't need.

Sole traders and teams up to around 15–20 engineers is the sweet spot. If you're running fleet-scale field service management with dozens of vehicles and complex asset registers, platforms like SimPRO or BigChange are a better fit — Trackori Trades sits as the customer relationship layer alongside them.

Yes. Trackori Trades is designed for long-term relationships with property managers, developers, facilities managers and main contractors — the multi-year relationships that make or break a growing trades business. Framework rebids, tender pipelines and PPM rotations all live in one system.

It's built for the trades firms who serve them. Property maintenance and drainage contractors use Trackori Trades to manage landlord and letting-agent portfolios — every property, every compliance date, every void turnaround visible in one view.

AI Next Move is Trackori Trades' daily recommendation engine. It reads every customer interaction — quotes sent, calls made, site visits, voice notes, promised callbacks, upcoming compliance dates — and surfaces exactly who to chase today and why. One calm daily list. No manual sifting.

Trackori Trades uses large language models (currently OpenAI GPT-4o) to read your voice notes, extract structured customer context, and rank which customers need chasing today. Voice is transcribed with Whisper. Your customer data is never used to train third-party models.

Yes. Trackori Trades combines AI recommendations with your own manual reminders. The AI surfaces what it can spot from patterns. You add the human context — 'ring next Tuesday', 'chase after the school holidays', 'follow up when their lease renews'.

Yes. Every quote you send is tracked from the day it goes out. Trackori Trades tells you which quotes are still open, chases them at 3 days, 14 days, 30 days and 90 days automatically, and reminds you before the customer goes cold and calls someone else.

Trackori Trades remembers when customers are likely to need you again — annual boiler service, five-yearly EICR, landlord gas safety, roof inspection, HVAC filter change, seasonal maintenance — and reminds you before your competitor gets in first.

Yes. Every referral is attributed. Trackori Trades tells you who referred whom, when to thank them, and how to keep the referrals coming. Repeat customers and referrals pay the bills — Trackori makes sure you never miss either.

Yes. Trackori Trades is built for the site. Snap photos, take measurements, record voice notes while walking around the job. Everything files against the customer automatically — ready for quoting, invoicing and future reference.

Hold the microphone icon, speak. Trackori Trades transcribes with Whisper, extracts customer context with GPT-4o, and files the note against the right customer automatically. Ideal for capturing thoughts between jobs without typing on a small screen with dirty gloves.

Trackori Network is the team feature — one shared customer history for every engineer, apprentice, office manager, owner and trusted subcontractor. £49/month with 5 users included, plus £9 per additional user. Nothing auto-broadcast; contacts are private by default.

Yes — per customer, opt-in. Contacts are private by default. When you share a customer with your workspace, every network member sees the same timeline. You can un-share or hide any customer individually. No auto-broadcast, no surprise data leaks between engineers.

You decide which customers to share and which stay private. A shared customer has a workspace timeline visible to every network member. A private customer only ever appears for the owner. You can promote a private customer to shared with one tap.

Yes. Invite trusted subcontractors as network members so they see the same customer history when working on a shared job. Their access can be revoked instantly if the arrangement ends.

The £49/month Trackori Network plan includes 5 users. Additional users are £9/month each, billed pro-rata. No per-user minimums, no annual commitments.

£19 per month for Trades Solo (single user). £49 per month for Trackori Network with 5 users included, plus £9 per additional user. Both come with a 7-day free trial. Live Stripe billing in GBP.

Trades Solo (£19/mo) is a single-user plan — perfect for sole traders. Trackori Network (£49/mo) includes 5 team members and shared customer memory across your team. Everything else — AI Next Move, voice notes, Job Photos, follow-ups — is included in both plans, with larger storage on Network (10 GB vs 2 GB).

Monthly billing today. Annual plans with a discount are planned — reach out if you want to be notified when they launch.

No. £19/month Solo. £49/month Network with 5 users. £9/month for each additional user. VAT applies where required. No setup fees, no per-transaction fees, no long-term contracts.

Yes. Every invoice is a proper VAT invoice with your company details on it — pass it straight to your accountant.

Yes. Cancel from the billing screen at any point. You keep access until the end of the current billing period. No lock-in contracts, no cancellation fees.

Yes. Upgrade any time from the billing screen. Trackori Trades pro-rates the difference so you only pay for what you use.

Yes. Every account gets a 7-day free trial with full access to AI follow-ups, customer timelines, voice notes, Job Photos and Trackori Network. No feature is locked during the trial.

To prevent abuse of the trial and give you a seamless experience if you choose to continue. Your card is securely stored via Stripe. You won't be charged during the 7-day trial and can cancel any time to pay nothing.

No. Your payment method is securely stored via Stripe, but you won't be charged anything during your 7-day free trial.

If you don't cancel, your paid subscription starts automatically on day 7. You keep every note, customer, photo and setting you created during the trial.

If you cancel before day 7 you won't be charged anything. Your data stays available for 30 days in case you want to come back.

Yes. The 7-day trial gives full access to every feature including Trackori Network so you can invite your team and try shared customer memory before deciding.

Yes. Job Photos is built in. Snap photos on site (or upload from your gallery) and Trackori Trades automatically compresses, generates thumbnails and stores them in an album linked to the customer. Perfect for before/after shots, snagging, site surveys and site visits.

Trades Solo (£19/mo) includes 2 GB of photo storage. Trackori Network (£49/mo) includes 10 GB shared across the workspace. Every photo is automatically compressed to WebP so you fit far more photos than the raw size suggests.

Yes. On mobile you'll see a 'Take Photo' option that opens your phone camera directly, and a 'Choose from Gallery' option for multi-select uploads. The whole flow takes 10–15 seconds while you're on site.

Trackori Trades warns you at 80%, 90% and 100% of your storage allowance. Existing photos are never deleted or downgraded. If you hit 100%, new uploads pause until you delete photos you no longer need. Paid storage upgrades will be available in the future.

Only for customers you've shared with the network. Photos inherit the customer's visibility — private customer, private photos. Shared customer, shared photos. Every network member sees the same album.

It's built mobile-first. Thumb-friendly. Gloves-friendly. Designed to run on your phone while you're on site, in the van or between jobs. Full desktop view too for the office.

Voice notes and photos capture offline and sync when you're back in signal. Trades work happens on site — Trackori Trades is built for the reality of intermittent 4G.

Trackori Trades runs as a fast progressive web app — install to your home screen from mobile Safari or Chrome and it behaves like a native app. Native iOS and Android apps are on the roadmap.

Yes. Hold the microphone icon, speak, and Trackori Trades transcribes with Whisper, extracts the customer context and files the note automatically. Great for van-time between jobs.

Yes. Data is encrypted at rest and in transit. Access is authenticated with JWT. Sessions are short-lived and refreshable. Passwords are hashed with bcrypt. Backups run nightly.

Yes. UK data hosting. Data subject access requests supported end-to-end. Every customer can be exported or deleted on request. Data processing agreements available for business customers.

No. Your customer data is never sold, never shared with third parties, and never used to train external AI models. Voice transcription and reasoning use OpenAI under a data-processing agreement that excludes training.

UK / EU cloud infrastructure. All data at rest and in transit is encrypted. Backups are UK-based and encrypted at rest.

Data is retained for 30 days after cancellation in case you want to return. After 30 days it's permanently deleted from live systems. Encrypted backups roll off within 90 days.

Jobber schedules jobs and invoices. Trackori Trades manages the customer relationship — follow-ups, callbacks, repeat work, referrals. Most trades businesses use both: Jobber for the job, Trackori for the customer. Full comparison at /trackori-vs-jobber.

Tradify handles quotes, timesheets and invoicing. Trackori Trades handles the customer relationship layer that sits above the job — follow-ups, repeat work, referrals. Full comparison at /trackori-vs-tradify.

ServiceM8 is field service management — dispatch, scheduling, quotes on site. Trackori Trades is customer relationship management — memory, follow-ups, repeat work. Full comparison at /trackori-vs-servicem8.

All four are excellent job management or field service management platforms. Trackori Trades is not a replacement — it's the customer relationship layer that sits alongside them. Full comparisons available for each competitor from the /compare pages.

CSV import/export is supported today. Native accounting integrations are on the roadmap. Trackori Trades doesn't replace your accounting stack — it adds the customer relationship layer above it.

Yes. CSV import is supported. Bring your existing customer list across in minutes — from a spreadsheet, Jobber, Tradify, ServiceM8, Fergus, Commusoft or wherever your customer data currently lives.

Under 60 seconds to sign up. Under 5 minutes to import your existing customer list. Under 10 minutes to invite your first team member and share a customer. No consultants, no onboarding calls, no configuration wizard.

No. Trackori Trades is designed for tradespeople, not IT departments. One screen. One list. One decision at a time. If you can use WhatsApp, you can use Trackori.

Every customer gets email support from a human. Larger teams can request a free 30-minute onboarding call. There's no paid tier for support — everyone gets the same.

Yes. Sign up, poke around, add a dummy customer or two, and only import your real list when you're ready. Nothing is committed until day 7 of your trial.

Email hello@trackori.com — a human replies, usually within a few hours during UK business hours. Every reply comes from someone who works on the product, not a triage bot.

Trackori Trades is built by a small UK team led by Luke Craven, working closely with dozens of trades businesses across the country. We're not VC-backed and not chasing enterprise contracts — we're building software for tradespeople we can actually help.

Yes — Winner, Business Awards UK 2026 (Trades Software category). Finalist, UK Small Business Awards. Regularly featured in trades trade press coverage.

Yes — reach out to hello@trackori.com and we'll share it. We publish major updates in the app and via email. Customer feedback shapes what ships next.